Cancellation and Refund Policy
At ABSENCE, we strive to ensure a seamless shopping experience for our customers. However, we understand that there might be instances where you may need to cancel an order or request a refund. Please read our cancellation and refund policy below:
1. Order Cancellation
Before Shipment: If you wish to cancel your order, please contact us at support@absence.fashion as soon as possible. If your order has not yet been shipped, we will cancel it and process a full refund.
After Shipment: Once your order has been shipped, it cannot be canceled. In such cases, please refer to our return and refund process below.
2. Return and Refund
Eligibility for Return: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Returns must be initiated within 7 days of delivery.
Return Process: To initiate a return, please contact us at support@absence.fashion with your order details. Once your return is approved, we will provide instructions for shipping the item back to us. Please note that return shipping costs are the responsibility of the customer.
Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and will be credited to your original method of payment.
3. Non-Refundable Items
Certain items are non-refundable, including:
- Sale items
- Gift cards
- Customized or personalized products
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@absence.fashion. We will arrange for a replacement or issue a full refund, including any shipping costs.
5. Contact Us
If you have any questions about our cancellation and refund policy, please feel free to contact us at support@absence.fashion.